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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
B) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
C) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
D) Define the response plan for the new Risk and apply it.

2. Which statements correctly describes Third Party Management?

A) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
B) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
C) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
D) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.

3. Under what circumstance could Technical support be provided by Care Engineers?

A) In all circumstances where Care are co-located within the same location as Technical support.
B) Where the customer contract included care ESS or onsite support services.
C) In all fault cases concerning 3rd party hardware issues.
D) For any fault that cannot be resolved by Technical Support.

4. In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?

A) During disengagement.
B) When the Customer requests quotation for a new scope of work.
C) When the total amount of the Changes start to impact the project final Gross Margin.
D) During project execution and in agreement with CT's strategy towards the Customer.

5. A risk event with a 100% probability of occurrence is;

A) very irritating.
B) a problem and triggers the contingency plan.
C) an issue and triggers the mitigation plan.
D) a risk event with a high impact.

Solutions: