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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:

A) increase the number of Sales Packages in NELLE, especially for sales.
B) forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
C) fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.
D) stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.

2. At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?

A) Cost baseline.
B) Long term contract strategy.
C) Penalty proposal.
D) Terms and Conditions.

3. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When Work-in-Progress is invoiced and released as cost.
B) When Work-in-Progress is increasing rapidly.
C) Depreciation is much higher than amortization rates.
D) When a company invests its profits to expand its manufacturing capability.

4. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Spare Part Management (SPM).
B) Active Software Support (ASWS).
C) Expert Support services.
D) HWS and/or SWS Life Extender.

5. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
B) Ask the CT head to support in finding and correcting possible reasons.
C) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
D) Comment in the report that there have been wrong allocations.

Solutions: