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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which of the statements BEST describes standards?

A) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
B) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
C) Standards are a contractual requirement to ensure conformity and interoperability across networks.
D) Standards allow operators to work together and without them network operations would not know what performance measures to take.

2. As far as network operations meetings are concerned which of the following statements is correct?

A) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.
B) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
C) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
D) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.

3. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
B) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
C) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
D) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.

4. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
B) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
C) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.
D) Stop integrations until Customer provides a correct Datafill that can be used.

5. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
B) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
C) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
D) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.

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