Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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Check Updated on: Aug 29, 2026
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Incident Management Processes | - Support workflow
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| System Administration and Monitoring | - Monitoring tools and practices
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
What are the goals of the enablement program for SAP PartnerEdge partners? (Choose two)
A. To ensure that SAP PartnerEdge program is a completely self-help environment
B. To manage the readiness of SAP PartnerEdge partners to provide support
C. To assist SAP PartnerEdge partners with non-technical requirements
D. To accelerate the ramp up of SAP PartnerEdge partners
Question 2
What is the Software Developer Network (SDN)?
A. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
B. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
C. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
D. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
Question 3
What is a work center in the SAP Solution Manager? (Choose two)
A. A user community
B. Software to monitor SAP systems
C. A web-based access point to enhance support functions enablement
D. A tailored and role-based user environment
Question 4
What should the partner do when receiving a new message from an end user?
A. Recommend to the end user to install the latest patch.
B. Call SAP Support for suggestions.
C. Forward it to SAP and advise the end-user of the current situation.
D. Undertake the support Level 1 and 2 tasks corresponding to primary support services.
Question 5
You opened a message and want to request for an update.
How can you do that?
A. Via the action Update Message with SAP
B. Via the report Synchronize Messages (RNOTIFUPDATE01)
C. Via e-mail
D. Via SAP Service Marketplace
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: A | Question 3 Answer: C,D | Question 4 Answer: D | Question 5 Answer: A |
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