Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Instant Download SAP : C-C4HFSM-91
Check Updated on: Jul 17, 2026
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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 2: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Activity assignment and optimization - Crowd service and technician management |
| Topic 3: Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Topic 4: Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| Topic 5: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Topic 6: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
| Topic 7: Service Execution & Completion | 16% | - Effort, material, and expense recording - Service call lifecycle - Forms, reports, and documentation |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
A) Use ERP API
B) Use MS SQL
C) Use the Query API
D) Use CCQL
2. Which answers are correct in regards to work shifts? Choose Three correct answers.
A) I can define a work shift pattern for a group of people
B) Work shifts are visible in the workforce management planning board
C) Each technician can have only one work me pattern
D) Only internal employees can have work shifts
E) Work shifts are defined at the company level and apply to all technicians Atfi CI.
3. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Name, Description, Category, Labels
B) Description, Revision, Type, Tag
C) Name, Description, Revision, Type
D) Description, Category, Revision, Tag
4. Which object can you approve using the time and Material journal? Choose Three correct answers.
A) Work time
B) Quotation
C) Efforts
D) Mileage
E) Expenses
5. Which features are available in the smart form designer? Choose Three correct answers.
A) Design new icons
B) Copy template
C) Import translations
D) Preview report
E) Create custom elements
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: C,D,E | Question # 5 Answer: B,C,D |
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