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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
B) View cannot be renamed or deleted but only modified.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
D) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
E) Views do not depend on the number and purpose of the interface that your organization uses.

2. Which two statements are true about replacement tokens? (Choose two.)

A) They enable re-use of existing content of any data type in variables.
B) They enable re-use of content in a standardized form.
C) They enable management of standardized content from a singleresource.
D) They enable creation and storage of complex content consisting of integrated text and images multiple times.

3. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
B) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
C) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
D) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";

4. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Edit the alias text file to include alias words - battery damage, battery issue, battery.
B) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
C) Include battery and damage as keywords under Answers Stop Words.
D) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

5. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Remove irrelevant answers from manually related answers.
B) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
C) Block irrelevant answers from learned links.
D) Remove Related Answer Widget from the Customer Portal.
E) Delete irrelevant answers from sibling answers.

Solutions: