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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two features can you use toconnect output levels in a report? (Choose two.)

A) drill-down filters
B) dashboards
C) grouping
D) drill-down links
E) variables

2. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 2 & 3
B) 1 & 4
C) 1 & 2
D) 2 & 4
E) 3 & 4

3. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Add a conditional section within the answer with any access level.
B) Make the answer status private, make the required changes, and republish it.
C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
D) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.

4. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Applied Filter
B) Rollups
C) Auto Filter
D) Slicing
E) Bucket Filter

5. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Remove irrelevant answers from manually related answers.
B) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
C) Block irrelevant answers from learned links.
D) Remove Related Answer Widget from the Customer Portal.
E) Delete irrelevant answers from sibling answers.

Solutions: