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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Custom Contractual Services

2. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Custom Contractual Services
E) HP Configuration Services

3. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Accidental Damage Protection
D) HP Custom Contractual Services

4. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs give you predictability and greater control on TCO.
B) HP Care Packs allow you to choose from various options that best suit your needs.
C) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
D) HP Care Packs expedite repairs to reduce downtime.

5. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) PC Tracking and Recovery
B) Asset Tagging
C) Offsite Repairs
D) Printer and Accessory Installation

Solutions: