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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on warranty duration and extensions.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.

2. How should you counter this objection: "Services cost too much."

A) HP Services ensure that your equipment stays up and running.
B) HP standard warranty offers limited support for a short time period.
C) HP Services give you predictability and greater control of TCO.
D) HP Services allow you to choose from various options that best suit your needs.

3. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider geographic coverage
B) Wider page array
C) Extended business hours
D) Market recognition

4. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Custom Contractual Services

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer has a high volume of sensitive data to protect.
C) A customer needs to be able to add or remove devices from the same service engagement.
D) A customer needs an onsite technician to support the hardware fleet.
E) A customer has established security policies and procedures.
F) A customer requires project management to deploy personal systems.

Solutions: