Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

Service Mapping Configuration 20%

• Credentials, Service Maps, Schedules, Service
• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
• Service Configuration (i.e. Entry points, CI Types,
• Groups, Technical Services, Service creation)

Discovery Configuration

• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)

Event Management

• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
• Alerts (i.e. Task Templates, Alert Rules, CI Binding)

Configuration Management Database

• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)
• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)

Service Mapping Engagement Readiness

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.

Difficulty in Writing Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Every exam can become a difficult one if not well prepared. Lots of study material for this exam is available online, at the official website, and in the form of CIS-SM exam dumps. If students practice these exam dumps and take the CIS-SM practice exams, they can surely overcome the exam difficulty and clear the exam with good grades. Below is a list of topics that students usually find difficult and challenging. Make sure you cover them in detail.

If you have a clear understanding of the following fields, you will have a decent probability of passing CIS-SM:

• Configuration of management databases such as CI class management and CMDB identification
• Concepts of Service Mapping Pattern Design
• SM Configurations, tuning, application, and properties, including event management, demand management, resource management & management of timesheets

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification Path

Applicants need to be a ServiceNow Certified System Administrator, have experience with at least two end-to-end ServiceNow implementations, and have adequate ServiceNow Scripting expertise to excel in this test. To better train participants to become active implementation experts, ServiceNow also provides an Implementation Bootcamp. The training courses mentioned above are also prerequisites for the exam. As unofficial prerequisites or recommendations, students should take the CIS-SM practice test.

Please download the test blueprint to review what will be discussed to prepare for the exam.

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What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

• Number of questions: 60

• Examination platform: Online proctored or on-site

• Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.

• Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.

• Language of Exam: English

• Passing score: 70%

• Duration of Exam: 130 minutes

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ServiceNow CIS-SM Exam Syllabus Topics: