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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

A) Assign the user the analytics profile for analytics for Loyalty.
B) Assign access by checking CRM analytics plus user
C) Assign user access to the analytics for Loyalty role.
D) Assign user access to permission sets for analytics for Loyalty.

2. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.
B) In "Segment Property", set "Publish Schedule" to "Don't Refresh".
C) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date
D) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.

3. Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A) Create custom objects in Loyalty
B) Create Data Processing jobs
C) Create a Connected App in Platform
D) Create customer integration code

4. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Supplier and Partner Ecosystem
B) Salesforce Service Cloud
C) Third-party Customer Data Platform (CDP)
D) Salesforce Marketing Cloud

5. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty product Pricing
B) Loyalty Tiers
C) Loyalty Segments
D) Member Rewards and Benefits

Solutions: