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Salesforce Certified Agentforce Specialist Sample Questions:

1. What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A) Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.
B) Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
C) Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

2. What is best practice when refining Agent custom action instructions?

A) Provide examples of user messages that are expected to trigger the action.
B) Specify the persona who will request the action.
C) Use consistent introductory phrases and verbs across multiple action instructions.

3. Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent's response accuracy?

A) When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.
B) When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.
C) When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

4. Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?

A) Use the standard Agent action.
B) Create a custom Agent action calling an Apex class.
C) Create a custom Agent action calling a flow.

5. A company wants to retrieve patient history details to augment the Al agent response. [he company wants to leverage the Data Cloud search index feature. What is best practice when considering retrieval-augrmented generation (RAG) for information that may contain personally identifiable information (PII)?

A) Encrypt embeddings, but still index PII records.
B) Depend on the agent's prompt to avoid exposing PII.
C) Mask sensitive fields and index only non-PII data.

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