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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

What are the three different types of pull policy for queues?

A. Strict Priority
B. First Due
C. Advanced
D. Standard
E. Manual
F. Round Robin

Question 2

Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Website link survey
B. Polling survey
C. Broadcast survey
D. Transactional survey in rules

Question 3

Which setup sequence is usedto give permissions to an individual to access an application?

A. Profile > Navigation set > Staff Account
B. None. No sequence is required.
C. Staff Account > Profile > Navigation set
D. Navigation set > Profile > Staff Account

Question 4

Which is a sample object query?

A. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
B. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

Question 5

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. The agents are not able to get to the pages where they can end the script.
B. No exit or finished event is being triggered on the script pages.
C. No return events are listed in the incident workflow forthe script to use.
D. The script beginning and ending buttons are not enabled for the script pages.

Solutions: