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Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. Which two features of Oracle Digital Assistant should you use to allow a skill to specifically classify the user message "What's my balance in savings?" and to identify the type of account?

A) an entity that defines account types (with values such as "checking" or "savings")
B) an input form rendered by a webview that is hosted within a Digital Assistant
C) a resource bundle populated with phrases such as "check balance", "What is my current balance?", and "How much money do I have?"
D) an intent that is been trained with utterances such as "check balance", "What is my current balance?", and "How much money do I have?"
E) dialog flows with a system.Text component to read the user input


2. Which two components can be used in combination with composite bag entities to auto-generate skill responses and flows from definitions saved in bag items?

A) System.CommonResponse
B) System.MatchEntity
C) System.ResolveEntities
D) System.List
E) System.Text


3. You have been asked to make recommendations to a customer on the value of having a catalogue of test phrases that you can use for batch testing intents.
Which statement is the recommendation you would NOT make?

A) Batch testing allows you to confirm that any changes you make to the intent utterances do not inadvertently change other intent resolutions.
B) Batch testing allows you to have a baseline of phrases to test against, so you can demonstrate whether your skill is resolving intents more accurately over time.
C) Having a baseline test allows you to determine whether your intent resolution is still functioning within expected limits given any updates to your service.
D) Batch testing allows you to test every combination of conversation through your dialog flow.


4. As per Oracle's recommendation, which is the best practice regarding conversational design?

A) Use quick reply buttons (as opposed to natural language inputs) as much as possible.
B) Ensure that capabilities of the bot f the things that it can and can't do") are clear and discoverable.
C) To account for possible mistakes, make it clear to users that the bot is still learning.
D) Ask users open-ended questions such as "how can I help you?"


5. The agentActions property in the System.Agentlnitiation component:

A) Sets the message to be displayed if an agent refuses a chat request.
B) Sets the agent's post-chat configuration (for example, "ready", "wrap", and so on).
C) Defines the states to which agents can optionally transfer a user when the agent ends the chat.
D) Sets the message to be displayed when an agent is first connected to a chat session.


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: A,C
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: C

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