Troubleshooting Microsoft Exchange Online: MS-220 Exam
"Troubleshooting Microsoft Exchange Online", also known as MS-220 exam, is a Microsoft Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 107 Q&As to your MS-220 Exam preparation. In the MS-220 exam resources, you will cover every field and category in Microsoft 365 Certification helping to ready you for your successful Microsoft Certification.
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- Exam Code: MS-220
- Exam Name: Troubleshooting Microsoft Exchange Online
- Certification Provider: Microsoft
- Corresponding Certification: Microsoft 365
- Updated: Aug 07, 2026
- No. of Questions: 107 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Exam MS-220: Troubleshooting Microsoft Exchange Online
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Prerequisites for Microsoft MS-220 Exam
Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:
You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.
You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.
Briefly explain the Certification Worth of the Microsoft MS-220 Exam
Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.
The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.
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Briefly explain the Key Features of the Microsoft MS-220 Exam
The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.
The following are the key features of this exam:
Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.
Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mail Flow Troubleshooting | - Message tracking and delivery issues
|
| Topic 2: Hybrid Exchange Troubleshooting | - Hybrid configuration issues
|
| Topic 3: Security & Compliance Troubleshooting | - Anti-spam and anti-malware
|
| Topic 4: Exchange Online Architecture & Connectivity | - Exchange Online service components
|
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