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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Application logs
B) Client browser settings
C) System performance console
D) Advanced workload designer

2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Create integrations between the various products
B) Use the comprehensive workflow engine
C) Implement runbook automation
D) Write custom Java classes for each process

3. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Monitoring
C) IBM Tivoli Business Service Manager
D) IBM Tivoli Asset Discovery for Distributed

4. How can an incident management process provide value to the business?

A) to help control infrastructure cost when adding new technology
B) to enable users to resolve problems
C) to reduce the impact of service outages
D) to align people and processes for the delivery of service

5. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli Field Guides
B) IBM Tivoli Forums
C) IBM DeveloperWorks wikis
D) Tivoli User Group Web page
E) IBM Support Web page

Solutions: