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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A) 1 day
B) 12 hours
C) 7-14 days
D) 1 year

2. Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

A) Data Actions Integrations
B) Architect Flow Designer
C) Messenger Admin Tool
D) Admin > Messenger in Genesys Cloud

3. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A) Call Blending
B) Agent Whisper
C) Bullseye Routing
D) Predictive Routing

4. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) View
B) Edit
C) Duplicate
D) Delete

5. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Skill-Based Routing Audit Log
B) Contact List Summary Report
C) Queue Comparison Report
D) Agent Schedule Adherence Report

Solutions: