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Now that you’re aware of the test domains, here are the core publications and a study guide developed to assist you in building up yourself in those key areas:

  • Service Offerings & Agreements ITIL Handbook by itSMF UK

    This ITILSC-SOA exam official prep guide is for quick reference and is also a portable handbook that comes in handy when you have to source information as a practitioner. It covers the exam syllabus and helps you study well for the SOA module belonging to the ITIL Intermediate Capability.

  • ITIL Service Design by AXELOS

    This is another publication for the ITILSC-SOA exam that you have to look at and understand its content. In particular, it offers a description of the kind of approach that will ensure that whatever is introduced into environments, which are fully supported, are IT services that are relevant in meeting the current as well as tomorrow’s business needs of an organization. Also, note that the content of such material is a contribution of experienced practitioners from all over the globe.

  • ITIL Service Strategy by AXELOS

    This official publication is a representation of the experience as well as knowledge combined from practitioners from all over the world. It avails a standard that stands for quality in IT services alongside the functions, processes, and capabilities that are required in supporting them. The content you will be coming across in the official validation is contained in this book.

  • Service Offerings & Agreements: Guide for ITIL Exam Candidates by Richard Griffiths

    The revision book is to avail the guidance of best practices within the SOA and prepare you for your ITILSC-SOA test. It is directed at exam-takers and those working in organizations, whose roles cover fields like the management of service portfolio, the management of service catalogue, demand management, financial management, and supplier management, among others.

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ITILSC-SOA Test Details

The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.

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Entry Criteria for ITILSC-SOA Test

If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:

  • The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.
  • Earlier ITIL V2 Foundation version as well as Foundation Bridge;

Who should take the ITILSC-SOA exam

The PeopleCert ITILSC-SOA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-SOA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-SOA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-SOA Exam then he should take this exam.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionObjectives
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Business Service Catalogue
  • 2. Catalogue Interfaces
  • 3. Technical Service Catalogue
Service Portfolio Management- Service Portfolio
  • 1. Portfolio Methods
  • 2. Service Pipeline
  • 3. Service Catalogue Relationship
Supplier Management- Supplier Lifecycle
  • 1. Supplier Evaluation
  • 2. Supplier Categorization
  • 3. Supplier and Contract Database
  • 4. Contract Management
Organizing, Technology and Implementation- Technology and Implementation Considerations
  • 1. Implementation Challenges
  • 2. Critical Success Factors and Risks
  • 3. Technology Architecture
  • 4. Supporting Tools
- Roles and Responsibilities
  • 1. Process Owner
  • 2. Service Owner
  • 3. Process Manager
  • 4. Process Practitioner
Financial Management for IT Services- Financial Processes
  • 1. Accounting
  • 2. Budgeting
  • 3. Cost Models
  • 4. ROI and Value Analysis
  • 5. Charging
Business Relationship Management- Customer and Business Relationships
  • 1. Business Value Realization
  • 2. Customer Requirements
  • 3. Stakeholder Communication
Introduction to Service Offerings and Agreements- SOA Context
  • 1. Design Coordination
  • 2. Business Case and ROI
  • 3. Strategy Management for IT Services
- Service Management as a Practice
  • 1. Service Lifecycle
  • 2. Utility and Warranty
  • 3. Business Value
Service Level Management- Service Agreements
  • 1. Service Level Requirements
  • 2. Operational Level Agreements
  • 3. Service Level Agreements
  • 4. Underpinning Contracts
- Performance Management
  • 1. Service Improvement Plans
  • 2. Service Reviews
  • 3. Service Reporting
Demand Management- Demand Analysis
  • 1. Demand Modeling
  • 2. Patterns of Business Activity
  • 3. User Profiles
  • 4. Service Packages

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