ITIL 4 Foundation: ITILFNDv4 Exam
"ITIL 4 Foundation", also known as ITILFNDv4 exam, is a EXIN Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 376 Q&As to your ITILFNDv4 Exam preparation. In the ITILFNDv4 exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
| ITIL Practices | 25% | - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. |
| Key Concepts of ITIL 4 | 15% | - Value streams and processes - Information and technology - Organizations, people and culture - Partners and suppliers |
| ITIL Guiding Principles | 15% | - Optimize and automate - Focus on value - Progress iteratively with feedback - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Start where you are |
| ITIL Service Value System | 25% | - Governance - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement |
EXIN ITIL 4 Foundation Sample Questions:
1. Which is included in the purpose of the 'change enablement' practice?
A) Plan and manage the full lifecycle of all IT assets
B) Make new and changed services available for use
C) Record and report selected changes of state
D) Ensure that risks have been properly assessed
2. For which purpose would the continual improvement practice use a SWOT analysis?
A) Tracking and managing ideas
B) Defining the future desired state
C) Understanding the current state
D) Ensuring everyone actively participates
3. Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term
A) 1 and 2
B) 1 and 4
C) 2 and 3
D) 3 and 4
4. What is CORRECT about service request management?
A) Service requests can be used to restore service
B) A new procedure is required for each new service request
C) Compliments can be handled as service requests
D) Complex service request procedures should be avoided
5. Which statement about value streams is CORRECT?
A) Each value stream must include all 34 ITIL practices
B) Each value stream must include suppliers or partners
C) Each value stream must be designed for a specific scenario
D) Each value stream must include all six value chain activities
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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