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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

Question 1

Why does the Finder hide certain folders at the root of the system volume?

A. The firmware initializes the Mac computer's hardware andlocates the booter file on a system volume. The Power-On Self-Test (POST) checks for basic hardware functionality when the Mac powers on.
B. The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
C. The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders.
Any currently connected servers also appear in the Network folder.
D. The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.

Question 2

If it appears that all configured printers are having problems, what's a potential quick fix?

A. If all printers appear to be having problems, a quick fix is to reset the entire printing system by using secondary (or Control-) click in the printer list and then choosing "Resetprinting system."
B. If a master password is reset because it was lost, Legacy FileVault accounts can't be reset by the new master password.
C. Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
D. If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

Question 3

What Wi-Fi authentication protocols are supported by OS X?

A. The Setup Assistant process guides a user through initial configuration of OS X Mavericks.
B. OS X supports the following network interfaces and protocols:
Ethernet IEEE 802.3 family of hardware network interface standards
Wireless (Wi-Fi) IEEE 802.11 family of hardware network interface standardsFireWire IEEE 1394 bridged network interface
Thunderbolt bridged network interface
Bluetooth wireless hardware network interface
USB connectivity via cellular network adapters or iOS devices with cellular network service
Virtual private network (VPN) virtual network interface via the Point-to-Point TunnelingProtocol (PPTP)
VPN virtual network interface via the Layer 2 Tunneling Protocol (L2TP) over InternetProtocol Security (IPSec)
VPN virtual network interface via Cisco IPSec
Point-to-Point Protocol over Ethernet (PPPoE) virtual network interface
6 to 4 virtual network interface
Virtual local area network (VLAN) virtual network interface via the IEEE 802.1Q standard
Link Aggregation virtual network interface via the IEEE 802.3ad standard
Transmission Control Protocol/Internet Protocol (TCP/IP),alsoknown as the Internet protocolsuite
Dynamic Host Configuration Protocol (DHCP)
Domain Name Service (DNS) protocol
Network Basic Input/Output System (NetBIOS) andWindows Internet Naming Service(WINS) protocols
Authenticated Ethernet via the 802.1X protocol
C. Disk Utility is the primary application for creating and managing disk images.
D. OS X supports authenticated Wi-Fi via the followingauthentication protocols:WEP, WPA/WPA2 Personal, and WPA/WPA2 Enterprise, which includes support for 802.1Xauthentication.

Question 4

Files with metadata may cause problems for NFS or WebDAV network file systems. Also, avoid AFP 2 services provided by Windows file servers.

A. What are some known issues that arise when connecting to network file services?
B. What are the two primary traditional installation methods in OS X?
C. How does network service order affect network connectivity?
D. What steps should you use when troubleshooting application issues?

Question 5

When an OS X computer starts up and a standard user logs in, in what order do the three components below launch?

A. 1. launch agents
2.login items
3.launch daemons
B. 1. launch daemons
2.launch agents
3.login items
C. 1. launch daemons
2.login items
3.launch agents
D. 1. login items
2.launch agents
3.launch daemons

Solutions: