Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Communication Manager Core Configuration | - System architecture and call processing
|
| Avaya Call Management System (CMS) Implementation | - CMS architecture and data collection
|
| Avaya Contact Center Integration | - Integration with Aura components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. NET 1Port
- B. SER MGT Port
- C. XVR-300XB port
- D. NET MGT Port
Correct Answer: B 🗳️
Which packet is needed to have skill available instead of hunt groups?
- A. Silver
- B. Premium
- C. Elite with EAS
- D. Standard with EAS
Correct Answer: C 🗳️
What is the term of an extension that routes calls to specific vector?
- A. Vector Directory Number (VDN)
- B. Routing Directory Number (RDN)
- C. Hunt Group Number (HGN)
- D. Vector Routing Number (VRN)
Correct Answer: A 🗳️
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
- A. /net/eri0 and/net/netmasks
- B. /dev/eri0 and /dev/hostname.eri0
- C. /cms/install/net use and /cms/install/netboo.eri0
- D. /etc/hostname. Eri0 and /etc/netmasks
Correct Answer: D 🗳️
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
- A. Percent Allocation Distribution
- B. Service Objective
- C. Predicted Waft Time
- D. Dynamic Queue Position
Correct Answer: B 🗳️
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