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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) CM
B) Avaya IQ
C) AvayaCMS
D) AACC

2. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the ACCCM CFGtab,under Language Tab, select de_de
B) in web.config file under set de_de
C) in the database tableSystem_Parameters underLanguage
D) the ACCCM Setup under SystemLanguage

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Three
B) One
C) Four
D) Two

4. The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?

A) Oracle10g/11g
B) Microsoft SQL2008
C) IBM DB2
D) Microsoft Access 2007

5. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
B) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
C) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

Solutions: