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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Write permission to the System Setup feature and write permission to UNIX.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Log in as root and execute the password command for that user.

2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Hunt Group farm
B) VDN farm
C) Agent Login ID farm
D) Vector farm

3. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Threshold Adjustment
B) Service Objective
C) Dynamic Queue Position
D) Vector queuing priorities

4. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of users that can be administered in the CMS
B) the number of ACDs that the CMS system can monitor
C) simultaneous CMS Supervisor logins
D) features assigned to each user
E) the number of agents that the CMS can report on

5. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: internal
B) Measured: external
C) Measured: survivable
D) Measured: both

Solutions: