Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam: 3308 Exam
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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam related to Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance and credits towards Avaya Contact Recording and Avaya Quality Monitoring R12 Certification. This exam certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya Workforce Management products. This exam validates the ability to demonstrate knowledge of the preparation required for the implementation, install the product hardware and software. It also deals with the ability to interpret and resolve customer technical issues related to the products and components. solution Specialists, Design Specialists and Implementation Specialists usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Administration & Maintenance | 25% | - Backup and restore procedures - Software updates and upgrades - Security and access control - Performance monitoring and optimization |
| Troubleshooting & Integration | 20% | - Common installation and configuration issues - Log analysis and resolution methods - Recording and playback problems - Integration with Avaya Aura/Contact Center |
| Contact Recording Implementation | 30% | - Server installation and configuration - Architecture and components - Database setup and integration - Recording policies and storage configuration |
| Quality Monitoring Configuration | 25% | - Agent screen capture and synchronization - Permissions and role management - QM architecture and dependencies - Evaluation forms and scoring setup |
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