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Areas Tested in ASQ CMQ/OE

The CMQ/OE evaluation validates the candidates' skills on the following topics:

  • Understanding the elements that are part of supply chain management;
  • Managing skills and abilities, as well as developing advanced communication and project management;
  • Developing and deploying a strategic plan that helps any organization improve its performance;
  • Developing training plans and identifying the most effective materials that can improve the team’s performance.
  • Understanding how to design an organizational structure, overpassing leadership challenges, defining teams and processes, and adhering to the ASQ Code of ethics;
  • Using diverse tools that help in quality management;
  • Identifying and segmenting customers, together with managing customer relationship;

Reference: http://asq.org/cert/manager-of-quality

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Prerequisites for CMQ-OE Certification Exam

The vendor has specific prerequisites that candidates are required to meet to be eligible for the CMQ-OE exam. Thus, candidates are required to show 10 years of full-time work experience in at least one area of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. Out of these 10 years of experience, candidates must have 5 years of experience in a decision-making role. Note ASQ defines a decision-making role as a position where the individual has the power to define, implement, or manage projects and processes and be accountable for the results. An individual already accredited by this certification vendor as a quality auditor, software quality engineer, or quality engineer can use the same experience as a pre-requisite for the CMQ-OE test. To add more, a portion of the required 10-year experience will be waived off by ASQ if the individual has an educational background. So, a diploma from a technical school will be eligible for a 1-year waiver, an associate degree for a two-year waiver, a bachelor's degree for four years, and a master's or doctorate for five years.

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Future Career Prospects for Certified Professional

The Certified Manager of Quality/Organizational Excellence professionals are high in demand due to their immense knowledge and diverse skill sets. This prestigious certification will ensure a candidate outshines the rest and stands out from the crowd. More so, certified professionals are employed in various capacities including a quality manager, quality assurance manager, and quality auditor. They are also a few of the highly reputed professionals in the industry that take home a massive paycheck. According to PayScale.com, the average annual salary of a certified professional is roughly about USD 109k, which is considered highly attractive in today's corporate context.

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ASQ CMQ-OE Exam Syllabus Topics:

SectionWeightObjectives
Supply Chain Management19%- Supplier Risk and Performance Management
- Logistics, Material Control, and Acceptance
- Supplier Development and Partnerships
- Supplier Selection, Evaluation, and Approval
Management Elements and Methods26%- Communication and Organizational Dynamics
- Financial and Resource Management
- Quality Management Systems
  • 1. ISO 9001, Baldrige, TQM frameworks
- Management Principles and Theories
- Human Resources and Workforce Management
Customer-Focused Organizations22%- Customer Segmentation and Requirements Management
- Customer Satisfaction and Loyalty Measurement
- Complaint Management and Service Recovery
- Voice of the Customer (VOC) Collection and Analysis
Leadership28%- Teams and Team Processes
  • 1. Team types and development stages
  • 2. Team building and facilitation techniques
- Organizational Structures
- Leadership Principles and Challenges
  • 1. Change management and innovation
  • 2. Roles and responsibilities of leaders and managers
  • 3. Ethics, governance, and compliance
Training and Development16%- Curriculum Design and Material Development
- Training Delivery and Facilitation
- Evaluation of Training Effectiveness
- Training Needs Analysis and Planning
Quality Management Tools and Methods31%- Problem Solving and Process Improvement
  • 1. PDCA, DMAIC, Lean methodologies
- Process Mapping and Design
- Statistical Methods and Data Analysis
  • 1. SPC, hypothesis testing, measurement systems analysis
Strategic Plan Development and Deployment23%- Strategic Planning Models
  • 1. Mission, vision, values, and objectives
  • 2. Hoshin Kanri, balanced scorecard, and benchmarking
- Business Environment Analysis
  • 1. SWOT, PESTLE, risk analysis
  • 2. Market and competitive analysis
- Strategy Deployment and Execution

ASQ Certified Manager of Quality/Organizational Excellence Sample Questions:

A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process is the company using?

  • A. Concurrent
  • B. Manufacturing
  • C. Reliability
  • D. Quality
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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The first step in designing a customer satisfaction measurement (CSM) program is to

  • A. identify the attributes
  • B. define the objectives
  • C. develop the questionnaire
  • D. generate a list of customers
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team. Which of the following activities should the team perform first?

  • A. Create a method of reporting progress
  • B. Identify the problem
  • C. Implement a change management system
  • D. Identify ways to measure the effectiveness of changes
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey.
The major problem with limiting those interviews to individuals in the company ' s sales contact list 1s that the list may Not include potential new customer

  • A. contain out-of-date information
  • B. include customers that have stopped purchasing from the company
  • C. include only purchasing agents and buyers
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Upper management will be most responsive to which of the following cost comparisons?

  • A. Quality costs as a percent of overhead costs
  • B. Operational costs as a percent of production costs
  • C. Inspection costs as a percent of production costs
  • D. Quality costs as a percent of net sales
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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